Real Reviews. Authentic Experiences.

So many pros and cons. We were told we were getting an upgraded room...no coffee maker or kettle, the tv didn't work, and when we woke up to a cockroach in our bed, we found out our phone didn't work. We called to the front desk through a phone in the hallway and they never came so we had to go downstairs to get service and a better room. We did get a better room with working tv and phone, we had a coffee maker as well. When we got there and mentioned we were 4, they gave us coupons for all 4 of us for our 3 mornings. The breakfast was delicious at Bond 45, located in the hotel. The location itself was great to be close to Times Square. And because of the 'roach incident we weren't charged for our amenities. Overall, comfy beds and great breakfast. Just don't leave your suitcase on the floor...

Decent but definitely not up to the standards of a 4-star hotel. We stayed for 9 nights in August and overall enjoyed our stay except for little things : - Upon arrival, we realized that the bathroom door was not closing properly, we requested a change of room, but they said it was not possible and sent maintenance to fix it right away, so we had to watch them fix the door as we were waiting to settle in. - Even though we were three guests, we repeatedly got only two water bottles a day, and there were also only two bathrobes. But they for sure didn't forget that we were 3 when they charged us an extra $400 of fees and taxes upon arrival... - The noise in the building is also a problem. I'm not talking about the noise outside, which is decent given the location the hotel is in, but we could hear everyone in the hallway, including the elevator, and when in the bathroom, we could very distinctly hear the conversation of the people in the room next to us. Likewise, the AC is barely usable when you are in the room because it is so noisy. - The rooms are generally clean if you don't really look too hard... So it was overall an ok stay but I don't think I will ever come back or recommend it to anyone.

Groot hotel 1000 kamers verouderd maar zeer centraal bij alle bijzondere beziens waardigheden